Returns FAQ

What if I don't want the goods when they arrive?

Under the EU Distance Selling Directive you are entitled to cancel your order and return the goods to us within 7 working days for a full refund, including the original delivery costs. You must contact us within 7 working days of the delivery being made.


How long will the refund take?

We will normally process a refund within 2 working days, although the Directive allows us up to 30 days. The refund may take several days between us authorising the payment and it showing on your card account.


What is the best way of organising the return?

Please use the On-line Returns Form to contact us. We will then get back to you with details of how to make the return.


Who pays for the return costs?

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.


What if the goods are faulty or have been misdescribed?

The above cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Where returned goods are faulty due to a manufacturing problem, then as well as replacing the item in question, we will also refund the cost of the return shipping.

We can only refund these cost where the return shipping method has been agreed by us prior to the goods return.

We will not refund items that have been abused, accidentally damaged or clearly used for purposes for which they were not intended.

To notify us of a problem with your purchase, please use the On-line Returns Form.



Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.